COMPLAINT LETTER

03 Market Street
Val Haven, JTC 27311

11 November 2013

Customer Service
Cool Sports, LLC
2811 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on 15 September. I received the order on 23 September. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (021) 8408392.

Sincerely,

Marzaya

Marzaya
Supervisor

REPLY LETTER

2811 Green Terrace Road
Asterville, WA 65435

14 November 2013

Supervisor
Aston Soccer Shop

03 Market Street
Val Haven, JTC 27311

Dear Marzaya

Thank you for taking time to contact Cool Sports, LLC to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer.

Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.

If you need further assistance, you may contact us at (021) 8409265.

At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.

Sincerely,

Intan

Intan Sari
Customer Service